Operational ResilienceOperational Resilience

Operational Resilience is no longer optional. Boards, regulators, and senior leaders are demanding clarity, accountability, and evidence that critical services can withstand disruption. This book provides a practical, regulator‑aligned framework for designing, governing, and embedding resilience across complex organisations. Inside, you'll discover how to: • Identify and map Critical Services with precision. • Build regulator‑aligned Impact Tolerances. • Design practical Controls, Metrics, and Governance. • Design and Run SBP scenario tests that challenge assumptions. • Create board‑ready reporting and accountability models. • Align with PRA, FCA, DORA, NIS2, and global expectations. • Embed Resilience into Culture, Operations, and decision‑makin. Terry Downing is an independent Operational Resilience consultant and board advisor who has designed, governed, and published sector‑leading frameworks for global organisations. He has led resilience programmes across financial services, technology, and international portfolios, facilitated regulator‑requested workshops, and shaped best practice across the sector.